Privacy Policy — How Tachline keeps your information secure

1 Introduction

Tachline.pro ("tachline", "we", "us") is an online gaming platform serving players in Bangladesh. We believe that every user's right to privacy is a fundamental right, and respecting that right is our foremost responsibility.

This Privacy Policy will tell you: what types of data we collect, the purposes for which that data is used, how your data is kept secure, and what decisions you can make regarding your own information. By registering with or using tachline's services, you agree to this Privacy Policy.

This policy is part of our Terms and ConditionsRead alongside -, as the two complement each other.

2 What Data We Collect

Tachline collects your data in several ways. Full details are provided in the table below:

We only collect data that is necessary to provide our services. Collecting excessive or irrelevant information goes against our policy.

3 Use of Data

Tachline uses your data for the following purposes:

• Account Management: For registration verification, login security, and profile updates.
• Service Delivery: To provide game access, process deposits and withdrawals, and distribute bonuses.
• Identity Verification: To verify age and identity, as required by law.
• Customer Support: To respond to your complaints and questions, and to assist with issue resolution.
• Fraud Prevention: To detect suspicious activity and ensure platform security.
• Responsible Gaming: To analyze playing patterns and provide timely support to players showing signs of problem gambling.
• Improvement & Analytics: To improve platform services and user experience.
• Legal Compliance: To comply with applicable laws and regulatory requirements.

4 Data Sharing & Third Parties

Tachline may share limited data with third parties under specific circumstances. In every case, we exercise the utmost caution:

• Payment Providers: Payment providers such as bKash, Nagad, and Rocket receive only the information needed to process transactions. They are bound by their own privacy policies.
• Technology Partners: Technology service providers receive limited access necessary to operate the platform and are contractually bound to protect your data.
• Law Enforcement: Data may be disclosed to authorities in response to a court order or legal obligation.
• Fraud Prevention Organizations: In cases of suspicious activity, relevant authorities may be provided with information.

5 Cookie Policy

Tachline uses cookies on this website. Cookies are small text files stored on your device that help improve website functionality. We use the following types of cookies:

• Essential Cookies: To maintain login sessions and security — the site cannot function properly without these.
• Performance Cookies: Helps improve page loading speed and overall user experience.
• Functionality Cookies: Remembers your preferences such as language and display settings.
• Analytics Cookies: To analyze which parts of the site are most used — fully anonymous.

You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may affect the performance of certain features.

6 Data Protection Measures

Tachline uses internationally recognized technology and practices to keep your data secure. Our security measures include:

• SSL/TLS Encryption: Every connection to the site is encrypted — third parties cannot read your data.
• End-to-End Payment Protection: All financial transactions are processed through separate, secured channels.
• Regular Security Audits: Regular audits are conducted to identify system vulnerabilities.
• Access Controls: Only authorized personnel have access to specific data.
• Data Backup: Regular backups are maintained to ensure no data is lost.

7 How Long Data Is Retained

Tachline does not retain data longer than necessary. The retention period for each data type is outlined below:

• Account Information: For the duration the account is active and up to 5 years after closure as required by law.
• Transaction Records: A minimum retention period of 5 years is required under financial regulations.
• Gaming History: For the full duration of the active account and 2 years after closure.
• Support records: Up to 2 years after a complaint is resolved.
• Cookies & Logs: Typically 90 days to 1 year.

Once the retention period ends, data is securely deleted or anonymized.

8 Your Privacy Rights

As a tachline user, you have the following rights over your own data. Contact our support team to exercise any of these rights:

9 Protection of Minors

Tachline strictly does not provide services to anyone under 18. We do not knowingly collect data from minors. Age verification is mandatory at registration, and identity documents may be requested in cases of doubt.

If you believe a minor is using tachline, please notify us immediately. We will close the account and delete the associated data.

10 Privacy Policy Updates

Tachline may update this Privacy Policy from time to time. For any significant changes, you will be notified via your registered mobile number or through the platform.

Continued use of tachline after any changes indicates acceptance of the updated policy. Always check the "Last Updated" date at the top of the page.

11 Contact & Complaints

For any questions, requests, or complaints regarding this Privacy Policy, please contact our support team:

We take every request seriously and aim to respond appropriately within the designated timeframe.